The
Digitfax
Help Site
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The Digitfax
Help Site |
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Internet e-mail was designed to make communication easier. When it was first developed, you could only send words with your e-mail messages. Eventually, e-mail became more advanced and it was possible to send files attached with those word messages. This is the e-mail we use today. When you receive a Digitfax notification message the e-mail is delivered with the fax attached.
When you read the Digitfax e-mail message, simply double click on the attachment to view the fax.
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Problems Encountered |
Apple Users  |
The introduction of Digitfax into the marketplace has unleashed a few software configuration problems with personal computers. This page is designed to keep you updated with them. However, before continuing you should make sure that your Windows 95, 98 or NT operating system is up-to-date on the most current releases by Microsoft. These updates are usually free and crucial to making sure your computer works properly.
Printing Problems
If you are running Windows 98 you may experience some problems printing the faxes you have received. Printouts may come out blurry or as a solid black page. This is a sign that your computer does not have the most up-to-date drivers for your printer. Your printer manufacturer's web site usually has the most recent drivers available for download. For your convenience, we have assembled web sites for the most popular printer manufacturers.
Adobe Photoshop
When you installed Adobe Photoshop, your computer was told to use Photoshop to open ALL Tiff files. Unfortunately, Photoshop cannot support the Tiff format used for faxes so it will not be able to open the Tiff files received with your e-mail. The fix for this problem can be found under
General Problems:
"When I double-click on my tiff image it comes up unreadable. It looks like the fax was sandwiched together."
"My computer simply won't bring up the fax. When I double click on the attachment, a window comes up that says: "Click the program you want to use to open the file ...." If the program is not on the list, click other."
Windows Imaging may simply not be installed on to your computer or it the program has somehow been corrupted.
To check if you have Imaging for Windows:
At this point, you will simply need to place the check in the window and click "OK." You may be prompted for your Windows CD-ROM so have it handy. After you have made these changes you MUST re-start your computer. If you are still unable to open Tiff images try
Solution B.You should only read on to this section if you were unsuccessful after trying
Solution A. In order for you to view your fax documents, you need Imaging for Windows, which is part of most Windows 95 and all Windows NT 4.0 systems. Solution A attempted to re-install this feature, in Solution B tells we show you how to download the most recent version of Imaging, which is compatible with more computer systems.To install Imaging for Windows:
Install Imaging for Windows according to the instructions provided as part of the download. If this is still unsuccessful, go on to
Solution C.
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Solution C |
If you were unable to unable to view your faxes after following the directions provided under
Solution A and Solution B then you will need to contact Digitcom technical support. You may send e-mail to digifaxsupport@digitcom.net or call our technical support line at (310) 845 7555 between the hours of 9 am to 6 pm, Monday through Saturday Pacific Standard time. We are dedicated to servicing our customers in every way possible.|
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The single problem we have found with Apple computers, is that Mac OS does not provide a TIFF file viewer with their operating system. There is shareware available called Graphic Converter that will allow you to view the faxes received on a Macintosh. Go there now!Lately there have been reports of trouble downloading Graphic Converter. For your convenience, we have a copy of Graphic Converter 3.6.2 and you can begin your download by clicking here.Note: You will need to go to the Graphic Converter web site for installation instructions and help with the software. |
Many applications have been written to handle Tiff images simply because the file format has been around for so many years. The links to the web sites below are not endorsed nor supported by Digitcom Services, Inc. They are shown for advanced users who want to try other imaging software.
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GIFConverter (more to come…) |
